Please pull up to our Service Entrance Area where you should be greeted by one of our Greeters.
	You will be lead to your appropriate Service Advisor who scheduled your appointment.
	Your Service Advisor will check in your vehicle and do a Complete Walk Around prior to leaving your vehicle and request an authorization to perform work or the appropriate instructions you desire prior to doing any work.
	We also offer a limited or open dollar amount regards to the repair of your vehicle but this only occurs with your authorization prior to leaving your vehicle. This could assist in some delay we may experience due to our inability to connect with you our customer awaiting a response or approval for work to begin.
	We will not do any Customer Pay work without your approval.
	In the event you elect to execute a Night Drop Off, please leave detail instructions and information on the envelope we provide.

Regards,

John A. Guerin
Service Manager