Brian Harris BMW
SERVICE DEPARTMENT

Our Location

Brian Harris BMW
12336 Airline Highway
Baton Rouge, LA 70817

Service: 225-754-1295

Service Hours

Monday7:00 am - 6:00 pm
Tuesday7:00 am - 6:00 pm
Wednesday7:00 am - 6:00 pm
Thursday7:00 am - 6:00 pm
Friday7:00 am - 6:00 pm
Saturday8:00 am - 4:00 pm
SundayClosed
Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

Service Manager Adam Chappuis
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Service Manager
Adam Chappuis
Assistant Service Manager Ronnie Santangelo
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Assistant Service Manager
Ronnie Santangelo
Service Advisor Rick Townley
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Service Advisor
Rick Townley
Service Advisor Louis Lecoq
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Service Advisor
Louis Lecoq
Service Advisor Chance Crochet
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Service Advisor
Chance Crochet
Pre-Delivery Manager Brennan Miller
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Pre-Delivery Manager
Brennan Miller
Service Appt. Coordinator Erin Williams
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Service Appt. Coordinator
Erin Williams
Service Appt. Manager Jaquelyn Price
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Service Appt. Manager
Jaquelyn Price
Service Loaner Manager Kristen Duncan
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Service Loaner Manager
Kristen Duncan
Service Concierge Eric Braziel
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Service Concierge
Eric Braziel
Warranty Clerk Dana Chopin
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Warranty Clerk
Dana Chopin

Contact Information

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Rick provided excellent service in getting me in and out for scheduled maintenance. I’ll be sure to use Brian Harris BMW the next time my car needs service.

- 200downtown, DEALERRATER

Very accommodating, knowledgeable, and friendly. Service department kept me updated with text, pictures, and videos. My vehicle was ready prior to arranged and arrival time.

- jphunt, DEALERRATER

The Sales team is amazing. When you go in ask for Neil!

- Suzan Arkam, GOOGLE

I was very impressed by the professionalism and friendliness of the staff. I was welcome from the moment I got out of my car until my final transaction.

- tdelatte113, DEALERRATER

I had the best BMW experience ever. Luke was awesome. He was by far the best salesmen I’ve ever encountered since owning a BMW. Darrell was the best. The atmosphere in Brian Harris BMW was extremely pleasant and customer focused. Even your receptionist made us feel welcome. I love my X4 and I...

- Katina.McGinnis, DEALERRATER

Carly went above and beyond she was fantastic and I would recommend Brian Harris bmw & Carly to everyone! I’m loving um new ride! thank you !💯

- CourtneyR, DEALERRATER

I was extremely impressed with Brian Harris BMW. I had never been in the facility before this time. The staff was courteous, friendly and helpful. They promptly met with me, inquired about what I was looking for and showed me what vehicles were available. Based on that experience I chose to...

- ACE, DEALERRATER

Great service department with good Techs. My SA Louis Lecoq has been great in installing MPPK kit on my X5 and gave me a fair price.

- ashwinj, DEALERRATER

Finance Manager tried to change interest rate from 2.99% to 3.99% with a credit score of 859. Carly was a great sales advisor.

- Albert, DEALERRATER

Carly Boos at Brian Harris BMW was amazing! I definitely recommend doing business with her and the dealership. Best car buying experience ever.

- Dorrie Staal, GOOGLE

Went well above and beyond. No hassle, extremely fair, and out of this world customer service. Would definitely recommend and I’ll definitely be back.

- robertrebstockiii, DEALERRATER

Ms.Carly Boos helped us buy our new car. She is very knowledgeable and extremely friendly.I would totally recommend this dealership. These guys are just amazing!

- Anu, DEALERRATER

I was so impressed with the treatment I received from Brennan Miller and Carly Boos. I never felt any pressure from anyone and they listened to what I was looking for in a new car. Carly’s knowledge of the vehicle and explanation of the features was outstanding and easy to understand.

- lscottlsu, DEALERRATER

We are long time BMW owners and Brian Harris customers. This was our second buying experience with Neil and we were once again very satisfied. He is an extremely knowledgeable and professional sales consultant. I recommend him without reservation.

- Charlotte P, GOOGLE

I worked with Neil Coll and highly recommend asking for him when you stop in. He was very knowledgeable in answering any questions I had. He also had an effortless delivery experience for me. Can’t say enough positive things about Neil!

- Rebekah Wallace, GOOGLE

Great experience working with Luke. He is knowledgeable and experienced. I recently purchased a 2020 X3. I appreciate Luke’s help and expertise. Thank you, Luke

- MELJAY, DEALERRATER

Without a doubt this is the best buying experience I have ever had. The entire staff is friendly and helpful and my salesman Josh Kinsley was great. He answered all of my questions, was upfront and transparent with me and there was no hassle. I also dealt with the sales manger Darryl and I must say...

- Michael K, GOOGLE

Pleasant car shopping experience! Highly recommend Ms. Carly! Great customer service

- Weihua Wang, GOOGLE

Carly Boos and the entire staff made the car buying experience seamless and pleasurable. I would highly recommend Carly if you are Interested in BMW.

- Jareth Rosman, GOOGLE

Service Dept. employee, Rick Townley , is quite frankly why I keep coming back to your dealership. He is courteous, friendly, answers all questions, does what he says & delivers when he says. A 10 rating, unless you can get higher. Don’t know if Rick up for promotion but he should be. I’ll be...

- gbloom76, DEALERRATER

Great experience, couldn’t be any happier!!! Thank you Neil and Raymond!

- Bradley Jones, GOOGLE

Contacted me immediately

- GuruHJBW, CARGURUS

LEWIS IS GREAT AT HIS JOB , THANKS

- Ronnie Viverata, GOOGLE

Josh Kinsley is a great salesman. He was easy to work with and really helped me get a great deal. You can tell he cares about his customers. Thanks again Josh!!

- Becky Courville, GOOGLE

Great service, very welcoming and I appreciate Rick’s service as well.

- Chris DeJesus, GOOGLE

Polite, helpful and efficient.

- Tom McNamee, GOOGLE

Nice kind pricey

- Paulette Sims, GOOGLE

My wife and I had a service code activate while driving through Baton Rouge on our way home to Houston. Chance and the technician went out of their way to get us back on the road, the service was awesome. If this is how they treat their regular customers I would recommend this dealership to...

- Tom Ziesmann, GOOGLE

Great experience from sales through finance. The quality of the product goes without saying it is the experience that will bring me back to this dealership.

- Robert Franks, GOOGLE

I've been to several car service centers but Brian Harris BMW was most definitely the best!!! Their expertise in BMWs, their customer service and how they made me feel important as a customer were second to none! They worked well with my warranty people and got my X6 back on the road running alot...

- Chris Humphrey, GOOGLE
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